FAQs

How can I contact Value Adding Store?
You can reach us at info@valueaddingstore.com, where our friendly customer service team is ready to assist you with anything you need!

Do you ship worldwide?
Yes, we proudly ship to customers all over the world!

Where do you ship from?
All orders are shipped from our global warehouse network near Hong Kong to ensure timely delivery to your location.

Can I change or cancel my order?
As we aim to process orders as quickly as possible, you must request any changes or cancellations within 12 hours of placing your order. Requests made after this period cannot be accommodated. However, once your order is delivered, you may return it for a full refund.

What payment methods do you accept?
We accept all major credit cards, including VISA, Mastercard, and AMEX, as well as PayPal.

When will my order be processed?
Orders are processed Monday through Friday, excluding weekends and public holidays. Please allow 1-3 business days for processing from the order date. Orders will be shipped the next day after processing.

How long will it take to receive my order?
Due to high demand, orders typically take 2-3 weeks to arrive. Delivery times may vary depending on your location and local postal services.

What if I don't receive my order?
If you haven’t received your order within 30 days after it ships, you may be eligible for a full refund. Please contact us for assistance.

Will I be charged customs and taxes?
The prices displayed on our website are tax-free currency. You may be required to pay import duties, taxes, or other customs fees based on your country’s regulations upon receiving your order. These charges are your responsibility and are not covered by us. For more information, please contact your local customs office.

How do I return an item?
If you wish to return an item, please email us at info@valueaddingstore.com for further instructions.

What if the item(s) I received are defective, incorrect, or damaged?
If your order arrives defective, incorrect, or damaged, contact us at info@valueaddingstore.com with your order number, photos of the item(s), and all relevant details. We’ll resolve your case as quickly as possible.

When will I receive my refund?
Refunds will be issued to your original payment method. Credit card refunds may take 7-10 business days to appear in your account after processing. Please contact your bank or credit card issuer if you experience any delays.